Shipping Cost
USA – We’re happy to offer Free Standard Shipping on US orders! See below for more information on shipping costs. Orders may ship in multiple packages.
International Countries/Regions – Please see our International Shipping section below.
Your order will ship with Standard Shipping unless you select an alternative. If you don’t receive a shipping confirmation email right away, don’t worry! We will deliver the items to you by the delivery date shown or within the date range provided at checkout. We may ship Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email.
We ship orders to all US states and territories, APO/FPO addresses as well as more than 100 other countries and regions. For more information, see the international shipping information below. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.
| Shipping Destination | Estimated Delivery Time | Price |
|---|---|---|
| United States of America | 9-45 business days | FREE! Shipment subtotal of $999 and above |
| North America | 9-45 business days | FREE! Shipment subtotal of $999 and above |
| South America | 9-45 business days | FREE! Shipment subtotal of $999 and above |
| Europe | 9-35 business days | FREE! Shipment subtotal of $999 and above |
| Australia | 9-35 business days | FREE! Shipment subtotal of $999 and above |
Any duties and taxes assessed by customs are the responsibility of the customer.
Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.
ESTIMATED DELIVERY DATE
‘Estimated Delivery’ lead-times shown on each product page indicate the estimated date range you can expect the item to arrive at your delivery location. This lead time includes time taken for stock movement from manufacturing locations to our warehouse (this includes factors such as whether an item is made-to-order), and last mile delivery to your door.
Simply enter your zip code on any product page to see an estimate of when you can expect to receive the item. Please note that these dates are an estimate and may be subject to potential unforeseen delays.
Want us to hold off your delivery date because your home is not ready? Simply place your order, then reply to your order confirmation email with any special requests. We strive to respond to your request within one business day, but please note that not all requests can be accommodated.
SCHEDULING AND TRACKING OF SHIPMENTS
You will receive an email notification when your order has left our local warehouse.
For delivery by FedEx/UPS, you will be provided with the tracking information in the email.
For delivery by our specialized carriers, you will be contacted directly by the carrier to confirm a delivery date and timeframe.
DELAYED SHIPMENT / DELIVERY DUE TO UNFORESEEN SITUATIONS
In the event of delay in shipment due to unforeseen situations, Castlery reserves the right to reschedule the delivery, subject to the availability of the next open delivery date.
No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed. Castlery shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Castlery or to any comparison.
MISSED DELIVERIES
Our delivery partners will contact you to schedule your delivery slot. Please note that orders will be cancelled and subject to a 20% restocking fee if you cannot be reached to schedule your delivery date with the carrier. During the day of delivery, you will need to be available to be contacted either by call or text message. If you are not present and/or available at the delivery address within your allocated delivery slot, our delivery partners will wait for approximately 15 minutes before they leave. All undeliverable orders will be returned to our distribution center and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-delivery fee of $100 charged. We do ask that you let our delivery partners know of any necessary changes to your delivery slot at least three business days in advance.
INCORRECT DELIVERY ADDRESS
All undeliverable orders will be returned to our distribution center and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-delivery fee of $100.